Privacy Policy
At Evergreen Studio Games Co., Ltd. ("we", "our", or "us"), delivering an exceptional gaming experience is our top priority. To achieve this, we may collect, manage, utilize, share, and safeguard your personal data across our mobile applications, web platforms, and associated services (collectively, the "Services"). This Privacy Policy ("Policy") outlines the specific conditions and methodologies regarding how your data is handled.
We place immense value on your privacy. The purpose of this document is to clearly articulate why your information is collected, how it is processed, and the robust security protocols we implement to protect it. By accessing or engaging with any of our Services, you are explicitly agreeing to the data practices detailed herein. Should you disagree with any terms outlined in this document, we respectfully ask that you refrain from installing or utilizing our Services.
Collection and Usage of Information
From the moment you begin using our platform, we passively and actively compile distinct sets of information. This process is essential for continually upgrading our infrastructure and delivering an optimized, seamless user journey. The specific types of information we may collect include:
- The apps you are using
- Your IP address
- Your Mobile Advertising ID (Apple IDFA or Google AAID) and device identifier (e.g., IDFV for iOS devices and Android ID for Android devices)
- Information about your device and connection (e.g., user agent, type of connection, timestamp, system language, device model, screen resolution and settings, battery level, available storage space, time zone, OS)
- Data related to your activities on our applications, including how you interact with our apps and the ads served in them
Game Play Data
We actively monitor your in-app behaviors, including how you navigate our interfaces and engage with fellow players. The specifics we log typically entail your unique Player Identifier, milestone progressions, network IP, hardware identifiers, and any supplementary telemetry deemed vital for bolstering system reliability and enriching the core loop.
For modules heavily reliant on competitive tracking and dynamic scoreboards, we persistently harvest and broadcast your high scores, unlocked achievements, and chosen alias on public-facing ladders. This feature forms the structural backbone of peer-to-peer competition, allowing global comparisons. Please be aware that your rank and display name are transparent to other participants. Your ongoing utilization of these Services represents an informed agreement to the transparent broadcasting of this gameplay telemetry.
User Device and Location
Resolving technical anomalies and mapping macro-level user trends necessitates the extraction of targeted hardware and geographic data. This often features details such as your chosen moniker, internal Player ID, fixed device serials, operating system builds, advertising tokens, geospatial coordinates, and localized IP addresses.
This aforementioned telemetry is instrumental in charting your path across our ecosystem and predicting your digital preferences. It empowers us to execute pinpoint advertising deployments and fundamentally refine the software's architecture. Should you desire to untangle yourself from hyper-targeted marketing campaigns, kindly refer to the "Opt-out of targeted advertising" segment below.
Exclusively upon your explicit authorization, we may track pinpoint locational metrics. This highly specific geographical data is strictly harnessed to fuel real-time in-game mechanics, such as proximal matchmaking and neighborhood-based features.
Third-Party Login Services
Should you elect to authenticate using external integrators (such as Apple Game Center or Google accounts), these bridged frameworks will inherently prompt a data-sharing handshake. Through this gateway, we may inherit properties like your overarching user ID and localized dwelling information (city, province, nation). The assimilation of this inherited intelligence strictly obeys the parent platform's own privacy charters.
We route this imported data primarily to construct your local profile, ensure secure gateway access, and seamlessly authorize your entry into our interconnected catalog. Additionally, these parent portals might allow you to syndicate your milestones externally. If you wish to permanently sever and wipe any data imported from these gatekeepers, we implore you to dispatch a request to contact@evergreenstudio.games.
Customer Support
Whenever you initiate a dialogue with our Helpdesk, we systematically gather your hardware blueprint (including OS variants and hardware build numbers), geospatial hints, active aliases, internal identifiers, legal name, electronic mail address, and the precise nature of your impediment. This guarantees we can execute swift, pinpoint troubleshooting.
Payment Information
In the event of a micro-transaction, we act merely as a conduit, momentarily encountering payment strings on behalf of hardened financial processors. This data is handled in a volatile, encrypted state, rendering it illegible to our staff. We firmly omit any long-term logging or storage of your core banking credentials.
Forum and Private Conversations
To aggressively enhance communal interplay, we may log textual outputs generated within public message boards or closed-loop player-to-player transmissions. This encompasses real-time chatter during gameplay sequences and direct messages sent over our hosted forums. It is crucial to recognize that user-generated strings in public or semi-private corridors are natively readable and absorbable by external onlookers. To trigger the purge of a specific interaction from our database, please reach out to contact@evergreenstudio.games.
To further polish your administrative experience, creating a forum profile often requires a valid email. This conduit is prioritized for broadcasting critical legal amendments, forum architectural updates, surveying your satisfaction levels, and delivering curated studio bulletins. If you wish to silence these outbound communication streams, you have the right to revoke consent immediately via contact@evergreenstudio.games.
Websites and Social Media Features
Navigating our corporate and promotional web pages inherently transfers intelligence to us, aimed singularly at optimizing the browsing flow. This transfer routinely includes hardware operating systems, region parameters, browser configurations, linguistics, referential URLs, session durations, and overarching behavioral affinities.
Our domains may embed third-party social modules, such as universal 'Like' buttons or syndication widgets. Engaging with these dynamic mini-applications may expose your active IP or track your page-to-page journey, often deploying strict cookies to guarantee mechanical stability. The data handled by these embedded modules is rigorously dictated by the standalone privacy treaties of their respective creators.
Disclosure of Your Information
We act as aggressive defenders of your privacy. Your data sets will never be syndicated or traded without your explicitly logged permission, except under these narrow, non-negotiable scenarios:
- When you proactively opt-in to bridge your profile with external marketing networks for bespoke campaigns.
- If legally subpoenaed or bound by statutory mandates, we will disclose specific data fragments. This includes responding to legitimate government inquiries, defending our proprietary assets, or intervening to protect the physical or digital safety of our user base.
- We rely on vetted sub-processors to sustain our daily operations (e.g., escalating customer support tickets). These contractors operate under strict confidentiality clauses.
- We may broker heavily macro-level, completely decoupled, and anonymized user trend reports with external commercial affiliates, sponsors, and analytics firms.
- In the event of an acquisition, merger, corporate restructuring, or buyout, relevant data infrastructures will transition to the succeeding entity. Should this occur, we pledge to notify you comprehensively via registered channels.
Transfer of Information Overseas
Because we operate an interconnected global gaming ecosystem, the data you generate may cross borders. Data compliance laws differ radically by geography and might offer varying degrees of leniency compared to your local jurisdiction. Rest assured, we impose rigorous security paradigms regardless of the hosting region. While a foreign territory might lack exact parity with frameworks like the EU Adequacy Decision, our internal shields persist.
A large portion of our backend relies on international cloud computing. This necessitates pushing packets—such as aliases, hardware fingerprints, network identifiers, and geolocational pins—to our server farms rooted in the United States, governed predominately by Google Inc. This information remains vaulted there until you trigger an account purge.
Our reliance on Google Inc.'s real-time synchronization dictates that borderless data flow is unavoidable. Engaging with our games acts as an explicit waiver recognizing and accepting this global transmission structure.
Cookies and Similar Technologies
We deploy tracking cookies and analogous digital markers to aggregate broad, impersonal interaction data. These microscopic text files are deposited directly into your device's cache to map out user journeys, identify usability hurdles, and remember your session parameters, fundamentally enhancing the frictionlessness of our platform.
Crucial Operational Cookies
A subset of these trackers is devoted exclusively to fortifying your security. They are tasked with detecting irregular logins, spotting malicious bot networks, and cementing our Terms of Service. Due to their foundational role in preventing abuse, these cookies circumvent user opt-outs and act as mandatory gatekeepers.
Diagnostic and Optimization Trackers
We depend heavily on analytical tokens to index aggregate volume, catalog hardware variations, and examine feature popularity. This scrubbed, anonymous metadata fuels our internal debriefs and directs future engineering priorities, letting us know exactly which mechanics resonate with our audience.
Marketing and Promotional Cookies
To subsidize our free-to-play layers, we authorize advertising cookies that curate the promotional banners you see, both internally and on external networks, calibrating them to your established tastes.
Be mindful that assorted external partners and in-app advertising networks possess their own tracking architecture. If you interact with their served media, they may drop their independent cookies. We lack jurisdiction over these external entities and strongly advise reviewing their separate data governance doctrines if you harbor reservations.
Ad Partners
We work with the following advertising partners:
- Firebase: Privacy Policy
- AppsFlyer: Privacy Policy
- Facebook: Privacy Policy
- MoPub: Privacy Policy
- Google AdMob: Privacy Policy
- IronSource: Privacy Policy
- Unity Ads: Privacy Policy
- Vungle: Privacy Policy
- AppLovin: Privacy Policy
- AdColony: Privacy Policy
- MOLOCO: Privacy Policy
- Twitter: Privacy Policy
- TikTok: Privacy Policy
Security of User Information
We uphold modernized, industry-approved protocols to erect formidable digital barricades around your confidential assets. To significantly mitigate the threat of data haemorrhages, unauthorized extractions, or file corruption, we heavily lean on a multi-tiered defense strategy:
Fortified Digital Perimeters
We utilize advanced endpoint protection and aggressive traffic monitoring to deflect penetration attempts, malicious payloads, and brute-force incursions. Complementing this, all active pipelines shuffling data between our frontend apps and centralized vaults are heavily encrypted using top-tier cryptographic standards.
Internal Competency and Auditing
Our workforce undergoes recurring, stringent training regarding optimal data hygiene and privacy ethics. Furthermore, we have appointed an internal czar specifically to oversee compliance parameters, audit access controls, and proactively hunt for potential infrastructural vulnerabilities.
Siloed Infrastructure
We physically and digitally quarantine zones where sensitive clusters are housed. Access to these critical environments is rigorously gated, granted exclusively to vetted high-clearance administrators. Backup drives, physical ledgers, and raw data dumps remain indefinitely vaulted under lock and key.
Information Retention
Your data profiles are conserved exclusively for the lifespan of your active engagement with our platform. Even upon account deletion, highly sanitized historical metrics (like raw scores and generalized telemetry) might be archived solely for structural analysis, although they will be stripped of personally identifiable markers. Should you demand a hard purge of your digital footprint, immediate escalation to contact@evergreenstudio.games is required.
For interactions logged via our Customer Support channels, attached metadata (including OS version, bug reports, and correspondence) is synchronized with our U.S. Google databases to facilitate case resolution. We uphold a strict sunset policy on this specific helpdesk data, executing a permanent deletion exactly 36 months following the resolution of your ticket.
Opt-out of Targeted Advertising
Users retain sovereign control over ad targeting preferences. To cease the influx of behaviorally customized advertisements, navigate to your device's native privacy dashboard and enable "Limit Ad Tracking" (for iOS environments) or toggle "Opt-out of interest-based ads" (within Android ecosystems).
Access to Personal Information
Maintaining an accurate digital ledger is crucial. Should your circumstances change or if you resolve to disconnect from our Services entirely, you possess the unalienable right to rapidly amend or erase your profile via the in-app settings menu. Alternatively, submitting a formal adjustment directive to contact@evergreenstudio.games will initiate a manual review. If you request a full schematic of the data we hold on you, we will export it into a standardized electronic dossier.
Your Privacy Rights
You wield comprehensive authority over your digital proxy, encompassing the following guaranteed privileges:
The Privilege of Insight
You can demand unequivocal confirmation detailing exactly what fragments of your identity are presently circulating through our databases. We offer transparent pathways for you to examine this stored dossier. Address inquiries to contact@evergreenstudio.games or utilize the native setting interfaces to exercise this right.
The Privilege of Correction
We are obsessed with data accuracy, routinely purging stale fragments. If you detect an anomaly or an outdated detail attached to your proxy, you are empowered to enforce a swift rectification. Initiate this correction via contact@evergreenstudio.games or your internal profile page.
The Privilege of Erasure
Often dubbed the 'right to be forgotten', you are entitled to mandate the absolute incineration of your associated data or impose strict processing embargoes upon it. Trigger this protocol by alerting contact@evergreenstudio.games.
The Privilege to Revoke Consent
Where our data handling hinged upon your initial greenlight, you reserve the right to forcefully retract that permission at any given juncture. Retracting consent is a frictionless process executed via contact@evergreenstudio.games, though it does not retroactively invalidate prior data handling.
The Privilege of Portability
You possess the capacity to extract your structured personal footprint in a universally readable, machine-friendly format. You can seamlessly migrate this dossier to an alternative entity. Solicit this export by messaging contact@evergreenstudio.games.
The Privilege to Object
You retain a standing right to challenge or veto specific methodologies we employ in processing your data footprint, as further delineated throughout this core Policy.
The Privilege to Escalate
Should you perceive a breach in our regulatory obligations, you have an unassailable right to petition your local Data Protection Authority (DPA). E.U. citizens, in particular, hold explicit rights to escalate matters to their regional supervisory bodies.
Note that we explicitly abstain from employing dystopian, fully automated heuristic profiling routines that make consequential individual decisions without human oversight.
Collection and Use of Children's Personal Information
Protecting the digital footprint of minors is a paramount priority. We absolutely prohibit the intentional harvesting of telemetry from individuals beneath the age of 17 (or strictly 16 within European jurisdictions) absent verifiable authorization from a legally recognized guardian. If you fall below these age thresholds, you are forbidden from utilizing our platform or submitting personal strings. Dependable upon geographic mandates and platform rules, specific games carry stricter age gates.
If our audits reveal that we have mistakenly vacuumed data belonging to a protected minor without adequate consent, we enact immediate protocols to irrevocably shred that data cluster. Should you suspect a minor under your guardianship has engaged with our Services without permission, please trigger a deletion request urgently via contact@evergreenstudio.games.
We legally mandate that any user lacking majority status operates exclusively under the continuous supervision of an adult who has vetted and accepted this Policy. Guardians bear the sole responsibility for policing their dependents' access to online mediums, including embedded communication networks.
American Data Privacy Rights
This segment is exclusively tailored for residents of the United States. Under prevailing U.S. data frameworks, citizens are assured the unequivocal right to audit exactly what behavioral metrics we harvest, order the deletion of those metrics, actively block data syndication, and suffer absolutely no service degradation or discrimination for invoking these rights. To be explicitly clear: we do not trade or monetize your personal identity.
The Right to Block Sharing
Your telemetry is deployed strictly as outlined in this document. Nevertheless, you maintain a persistent veto power explicitly prohibiting us from distributing your profile to third parties.
Do Not Track (DNT) Protocols
State laws, including those in California, oblige us to clarify our stance on browser-based 'Do Not Track' transmissions. Because an overarching technological consensus regarding DNT signals remains absent, our infrastructure currently does not inherently alter its behavior upon receiving them.
Executing Your State Privacy Privileges
To activate your rights under frameworks like the California Consumer Privacy Act (CCPA) or pose rigorous inquiries concerning our data ethics, deliver your requests straight to contact@evergreenstudio.games.
Changes to the Policy
To aggressively pursue operational excellence and match evolving legal climates, we constantly revise this Policy. Should a philosophical or structural pivot occur that materially redefines your fundamental privacy standing, we will actively attempt to broadcast an alert through our networks. Continued presence on our platform succeeding such updates asserts your compliance. If you vehemently reject the updated terms, you are obligated to immediately sever ties with our ecosystem and forcefully retire any existing profiles.
Contact Us
If you have any questions about our protection of your personal information, or if you have any requests for resolving issues regarding your personal information, please contact us at the information below:
Evergreen Studio Co., Ltd.
contact@evergreenstudio.games